FAQ

Frequently asked questions

Fm Transmitter

1: How to sync FM frequency?


NX09:
Step 1: Turn on your car radio, turn the car FM radio till you find an unoccupied frequency from 87.5~108MHz.
Step 2: Long press “Previous” or “Next” enter frequency mode( LED screen starts flashing the frequency), rotate the knob to set it on the same frequency with your car radio.
NX10:
Step 1: Turn on your car radio, turn the car FM radio till you find an unoccupied frequency from 87.5~108MHz.
Step 2: Long press to enter frequency mode( LED screen starts flashing the frequency), rotate the knob to set it on the same frequency with your car radio. KM18
Step 1: Turn on your car radio, turn the FM radio till you find an unoccupied frequency from 87.5~108MHz.
Step 2: Press CH+ / CH- on KM18 to set the frequency same with your car radio.




4: Will this product work with an mp3 player that is not Bluetooth capable?


KM18, KM22, KM29 and Other KM Models Equipped with Aux-In Jack: Yes, If your phone or audio player doesn’t support Bluetooth, you can use 3.5mm audio cable to connect it to KM18. NX09, NX10 and Other NX Models without Aux-In Jack: No, it only can work with Bluetooth enable device.




5: Does this device turn off automatically when you turn the car off?


Yes, it turns off automatically with most vehicles. However, Chevrolet Malibu and some other models may not cut the power outputs of the cigarette lighter/outlet after the engine has been switched off. Please make sure to unplug the FM transmitter from the car cigarette lighter after use to prevent your car battery from being drained.




3: How do I eliminate static?


Step 1: Please check if both the car radio and transmitter are on the SAME station. If not, please set both of them on the same station.
Step 2: If there are statics when you listen to music, the key really to find a vacancy frequency which is an isolated fully static (sounds awful but keep going) station before you match the transmitter to the full static radio station. For example, one works best on low frequencies (Colorado) 88.9 or so. The high frequencies (102.5+) do not work as well.
Step 3: Turning up the volume of NX09 and your phone, then turning down the volume of the car radio below to level to achieve better sound quality.




2: Keeps disconnecting


If you are experiencing connection issue, please try with another phone or vehicle, or you can try the following steps:

a: Please try to clear your Bluetooth pairing list on your phone;

b: Turn off Bluetooth on your phone, then turn it back on;

c: Unplug the FM transmitter and plug it again.

d: When the display is on (please start the car engine so the transmitter will be powered on), find the FM transmitter on your Bluetooth setting and tap on your phone to start pairing again. The device name of the FM transmitter is usually the model number.

It may fail to connect if the Bluetooth name of your phone is too long. At this point, you might need to shorten the Bluetooth name to let it be paired.

Please be noted that the FM transmitter can only connect to one device at the same time.




6: Unable to hear the voice hearly


1. Please first check whether both the radio and transmitter are on the same station. 2. Try to turn up the volume of your smart phone and the transmitter.
3. You should answer or make a phone call by pressing the phone button of the FM Transmitter.
4. Try to adjust the position of the unit by bending the extension thereby putting the mic hole at different angles.





Wireless Audio Transceiver

3: BR04 Sound Quality & Low Latency


(*Note: The Bluetooth codec used also depends on the compatibility of the connected device.)




5: BR04 Poor Sound Quality:


  1. Please make sure the current is stable. Defected charger or charging cable will affect the sound quality.
  2. Clear the dust or stain of the jack before use.
  3. Do not put your BR04 onto the metal material or beside the obstacle that blocks the signal.




6: BR04 No Sound When Connected With TV:


1. please check AUX/OPTICAL switch whether is on the OPTICAL opsition.

2. please check the optical cable to be plugged in the TX input but not the RX output.

3. please set your TV's sound out/speaker setting to the "EXTERNAL SPEAKER", and change the audio format from Dolby to PCM.




7: BR04 Sleeping Mode:


1. In RX mode: When the BR04 is turned on, it will enter the auto sleeping mode when 10 minutes of no Bluetooth pairing. Over 10 minutes of no pairing, the product automatically sleeps. In this mode, the indicator lights RX and OPT (or AUX) will be on. You can press any button to awake the BR04.
2. In TX mode: When the BR04 is turned on, it will enter the auto sleeping mode when 10 minutes of no Bluetooth pairing. Over 10 minutes of no pairing, the product automatically sleeps. In this mode, the indicator lights TX and OPT (or AUX) will be on. You can press any button to awake the BR04.
3. There is no sleep mode in Bypass mode.




1: BR04 Can not connect to the headphone


For this issue, please check the following steps: 1. If your Bluetooth headset has been paired by other devices, please disconnec them and clear the Bluetooth records of your headsets, then try to pair it again with the BR04.

2. Please make sure that the BR04 is in the transmitting state and in the search pairing state, keep the distance between the Bluetooth headset / speaker and BR04 not more than 1 meter, which will affect the connection.




2: Sounded noisy and has broken audio from 15 feet away from device.


There are obstacles between the two connections. Wall penetration will affect the transmission and reception distance of Bluetooth. In addition, the signal interference at home and the distance received by the headset will be affected.




8: Optical Audio Input does not connect out Optical audio wire.


The optical fiber cable of the TV is not compatible with BR04, that is, the agreement of the optical fiber cable is not reached, and the optical fiber signal output by the TV cannot be identified by this product, and there is no way to solve it.





Phone Stand & Laptop Stand

1: How to Install L2 Adjustable Tablet Stand


Please use one end of your device to open the mount until the mount is long enough to hold the device, then let your hand go, the clamp will hold your device with steadlity. Note: 1: This tablet stand is compatible with all phones and tablets in 7-11 inch, but it does not fit with 12.9" iPad pro.
2: In order to hold your device with steadlity, please mount your phone in landscape mode and tablet in portrait mode.
3:As the tablet stand comes with two 360 degree pivot joints, it is adjustable in height and also angle, but not all the angle and height can holde your device sturdy, plase adjust it to find a best angle and height for your device.





Wireless Keyboards

2:KM12 Pin Code


Kindly be noted that PIN is connected with your windows system, please type your PIN promoted by the computer.

Or if there's no display of the code on your device, please input "0000" or "000000" on the keyboard for a try. (You should enter the same number twice. Once on the Nulaxy Keyboard and once on the device keyboard. )




1: KM12 Disconnection


If you are experiencing connection issue with your wireless keyboard, please try with another tablet, or you can try the following steps:

a: Please try to clear your Bluetooth pairing list on your tablet;

b: Turn off Bluetooth on your tablet, then turn it back on;

c: Try to connect Nylaxy wireless keyboard with your tablet again.

Please be noted that the keyboard can only connect to one tablet at the same time.




3. KM13 Disconnection


1.Switch "ON" and turn on the power. The indicator light will be blue for 1 second, then it goes off.
2. Press "Fn+C", the Bluetooth light will blink which means it is ready to pair.
3. Go to your device's Bluetooth setting, find '' Bluetooth Keyboard '' and choose to pair, the light will stop flashing after pair successful.
NOTE: You need to press the "Fn" button and the "C" button at the same time,not just the "C" button on the keyboard.





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